RS Express Ltd. is currently seeking a Dispatch and Customer Service Coordinator to join our energetic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced, high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logistics running smoothly.If you enjoy problem-solving, collaborating with dispatch and drivers, and being a key point of contact for customers — we'd love to hear from you.Key ResponsibilitiesHandle inbound and outbound phone calls and email correspondence with clients in a professional and timely mannerMaintain accurate client records, including inventory details, shipment and order requests, and customer concernsServe as a primary point of contact for dispatcher questions, clarifications, and day-to-day operational supportProvide backup coverage for dispatchers and customer service representatives during absences, meetings, or peak periods, including monitoring after-hours calls and late driver returnsAssist with scheduling deliveries and coordinating logistics between customers and driversMaintain a strong working knowledge of fleet operations, including driver assignments, fleet availability, and role responsibilitiesMonitor customer calls in real time and ensure prompt communication regarding delays, cancellations,



or service changesSupport general office duties as assignedParticipate in team meetings to share feedback and contribute to continuous operational improvementsQualifications & ExperienceMinimum 3 years of experience in a customer service role; experience in transportation or logistics is considered a strong assetDemonstrated ability to work with logistics and delivery software, with adaptability to new systems and technologyExcellent English communication skills, both written and verbalStrong problem-solving, decision-making, and organizational skillsHigh attention to detail and a strong sense of accountabilityProfessional work ethic with a customer-focused mindsetProficiency in Microsoft Office, including Outlook, Excel, and WordAbility to obtain a satisfactory Criminal Record Check (at the employee's expense)Legally eligible to work in CanadaWorking ConditionsFull-time position: 40 hours per week, Monday to Friday, 8:00 a.M. – 4:30 p.M., with flexibility for staggered start times as requiredIn-office role, reporting to the Operations ManagerExtended periods of sitting and computer workOccasional filing and office organization requiring standing, walking, bending, and reachingPeriodic work in the yard to meet with drivers, as operational needs arise Wage: starting at $20.00 per hour, with consideration given to relevant qualifications and experience.Company: RS Express Ltd.Location: 175 Plymouth StWe thank all applicants for their interest; however, only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.

📌 Dispatch And Customer Service Coordinator - C$20 An Hour (Winnipeg)
🏢 RS Express
📍 Winnipeg