Enhance customer interactions as a Senior Customer Experience Associate with Scotiabank in Ottawa. Focus on delivering superior service while supporting financial goals for clients.
In this essential role at Scotiabank, you will act as a lobby leader, facilitate customer triage, and identify sales opportunities, boosting branch performance. Your expertise in technology will guide clients in using mobile banking tools, enhancing their banking experience. This position is perfect for driven individuals who thrive in a target-based environment and enjoy meaningful engagement with customers.
Key Responsibilities:
• Assist customers in a professional and friendly manner
• Build solid relationships with clients to address their needs
• Identify and fulfill simple sales opportunities




• Promote digital banking applications and self-service options
• Engage in proactive marketing calls to support financial advice
Requirements:
• Experience in providing financial advice and conducting sales
• Strong technical skills focused on digital banking
• Previous banking experience is an asset
• Flexible schedule availability is preferred
• Passion for customer service and continuous learning
Leverage your customer service skills and sales expertise to flourish at Scotiabank in Ottawa.
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📌 Senior Customer Experience Associate Scotiabank (Ottawa)
🏢 Scotiabank
📍 Ottawa