Deliver top-notch technical support at Vancouver Public Library as an IT Support Technician. Provide problem-solving assistance for hardware, software, and telecommunications services in a collaborative environment.
The Vancouver Public Library seeks an Information Technology Assistant for its IT Help Centre in Vancouver, BC. This in-person role focuses on supporting staff with technical issues, including computer applications and telecommunications tools. You will perform troubleshooting and provide in-person assistance while exercising independent judgment and adhering to established guidelines.
Key Responsibilities:
• Serve as the initial point of contact for IT support requests
• Troubleshoot software and hardware issues with analytics




• Provide guidance for network communication equipment
• Assist with desktop and laptop lifecycle support
• Maintain professional customer service during interactions
Requirements:
• Certificate in computer sciences or related field
• Minimum 6 months of IT support or library experience
• Familiarity with library systems and relevant technologies
• Experience in a public service setting is an asset
• Valid driver’s license for British Columbia
Utilize your IT expertise to enhance Vancouver Public Library’s technical capabilities for staff and patrons.
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📌 IT Support Technician Vancouver Public Library
🏢 City of Vancouver
📍 Vancouver