Company Name: PBS SystemsJob Title: Bilingual Accounting Support Analyst - Tier 1Location: Calgary, AB (Technical Center) and Milton, ONDepartment: Accounting SupportReports To: Team Lead, Accounting Support Job Requirement(s): Travel throughout Canada and USA, 1 week per monthNo. of Openings: "PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun"The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.The Role:PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Accounting Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.Job Responsibilities:Handling incoming external and internal issues, concerns, and requests in French and English through all our support channels (Phone, Email, Live Chat, etc.)



within our department and ensuring they are addressed in a professional and timely mannerLogging and documenting all customer interactions within our ticketing system and escalating matters as requiredCollaborating with other groups/departments to streamline service deliveryIdentify opportunities to drive process improvements that positively impact the client's experienceDevelop knowledge and understanding of our software and supporting infrastructureAchieve program certification within your primary group within 3 months and additional program certification/s within 15 months Achieving and exceeding KPI targets and other metrics defined by the departmentAvailable to travel at least 1 week per month throughout the US and CanadaKeeping abreast of software enhancements and recent releases, by attending Apogees and reviewing release notesCommit to ongoing personal development and cross-training as recommended by your Team LeadQualifications:High school diplomaFundamentals of accountingMust have Valid Driver's licensePrevious customer service, helpdesk or dealership experience will be considered an assetExcellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and EnglishStrong decision making and analytical abilitiesStrong detail orientationEffective time management and organization skills.Ability to work independently and within a team environmentWhat we offer:Internal promotion and growth opportunitiesAn education department dedicated to helping you with professional and personal developmentThe opportunity to travel Free parking Staff eventsCompetitive base salary ($48,000 k/yr. to $58,000 k/yr. CDN)Bonus for product certification up to $4,800 per year Great referral bonusStaff discounts with GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.

📌 Bilingual Accounting Support Analyst - C$48,000 - C$58,000 A Year (Calgary)
🏢 PBS Systems
📍 Calgary