- Gather requirements, design, configure, and support scalable Workday solutions across multiple modules
- Analyze business needs and perform gap and risk assessments
- Recommend solutions to improve processes and system performance
- Troubleshoot and resolve system, integration, and configuration issues
- Develop and execute testing strategies and validate requirements
- Support project delivery, releases, and system enhancements
- Create and maintain documentation, calculated fields, reporting tools, and integration support materials
- Collaborate with HR, TIS, stakeholders, vendors, and cross-functional teams
- Stay current on Workday enhancements, industry best practices, and security trends
- Contribute to continuous improvement and HR technology initiatives

Requirements

- Degree or diploma in Information Technology or a related field
- 4+ years of techno-functional experience, preferably in HR systems
- Working knowledge of Workday, including integrations and business impact analysis
- Understanding of HR processes and systems
- Strong analytical, problem-solving, and critical thinking skills
- Experience with process improvement, mapping, and re-engineering techniques
- Strong communication skills with technical and non-technical stakeholders
- Experience working in collaborative, distributed teams using tools such as Microsoft 365
- Knowledge of project management tools and methodologies
- ITIL certification (v3 or higher) preferred




- Experience with HR case management tools such as Neocase preferred
- CAPM/PMP certification preferred
- Experience with automation and AI technologies such as RPA, GenAI, and chatbots preferred
- Agile certification such as Scrum Master preferred
- Advanced Workday configuration and integration experience preferred
- Final candidates may be required to undergo security screening, including a criminal records check

Core Competencies

Demonstrates expertise in Workday solutions, including configuration, integration, and business impact analysis, while effectively collaborating with cross-functional teams to enhance HR processes and system performance.

Highest-signal resume keywords

- Workday Configuration
- Integration Support
- Process Improvement
- Analytical Problem-Solving
- ITIL Certification

ATS Optimization Keywords

Hard Skills

- Workday
- Business Impact Analysis
- Process Mapping
- Automation Technologies
- AI Technologies
- Testing Strategies
- Gap Analysis
- Configuration Issues Troubleshooting
- Reporting Tools
- HR Systems

Soft Skills

- Robust Communication Skills
- Critical Thinking
- Collaboration

Certifications & Qualifications

- ITIL Certification
- CAPM Certification
- PMP Certification
- Agile Certification

Industry Keywords

- HR Technology
- Continuous Improvement
- Security Trends
- System Enhancements
- Cross-Functional Teams

Tools & Technologies

- Microsoft 365
- Project Management Tools
- HR Case Management Tools

📌 Advisor, TIS Workday and HR Support (Calgary)
🏢 Jobtailor
📍 Calgary