Help accelerate the future of AI adoption within a leading insurance organization. Contribute to enterprise technology initiatives by supporting user engagement, pilot programs, adoption analytics, and continuous improvement while working alongside business and technology experts on meaningful projects. What is in it for you - Salaried: $60-68 per hour.

- Incorporated Business Rate: $75-83 per hour.
- 6-month contract with the potential for permanent employment.
- Weekday schedule from 9 am to 5 pm.
- Primarily remote, with on-site work in Toronto once every 2 weeks.

Responsibilities - Lead adoption and change initiatives related to AI, SaaS, and enterprise technology solutions.

- Partner with product teams, developers, architects, business stakeholders, and end users to drive adoption and engagement.
- Coordinate and support pilot groups, user onboarding activities, workshops, and training sessions.
- Develop feedback mechanisms, including surveys, user sessions, questions, and adoption follow‑ups.
- Define, track, and report on adoption KPIs, usage metrics, success indicators, and user engagement trends.
- Build and maintain dashboards, reports, and adoption analytics to identify where adoption is increasing or slowing down.
- Analyze usage patterns and identify blockers, gaps, and opportunities to improve adoption outcomes.
- Support the development of new reporting mechanisms and measurement approaches for AI solutions.
- Work effectively in a fast‑paced, evolving environment where processes, dashboards, and feedback loops may still need to be established.
- Execute deliverables independently without relying on a large support team.

What you will need to succeed - Experience in change management, digital adoption, product adoption, digital transformation, product operations, product management, or consulting.

- Experience supporting enterprise technology, AI, SaaS,



software adoption, or digital transformation initiatives.
- Robust stakeholder engagement and communication skills.
- Ability to work with both business stakeholders and technical audiences such as developers, architects, and product teams.
- Strong analytical mindset with the ability to interpret adoption metrics and usage data.
- Comfortable operating independently, managing multiple priorities, and solving ambiguous problems.
- Hands‑on execution style with willingness to create, analyze, organize, document, and follow through directly.

Preferred qualifications - Experience in management consulting, marketing consulting, product consulting, or digital transformation consulting.

- Product Management, Product Owner, Product Operations, or Product Adoption experience.
- Experience supporting AI‑powered products, enterprise tooling, or technical software adoption programs.
- Experience building or analyzing adoption metrics, KPIs, dashboards, or reporting frameworks.
- Exposure to developer tools, technical workflows, software delivery environments, or agentic AI solutions.
- Change management certification such as Prosci / ADKAR is an asset, but not mandatory if the candidate has strong hands‑on adoption and consulting experience. Technical skills - Core skills - Stakeholder engagement and communications.
- Change management and adoption.
- Adoption metrics and reporting.
- Nice to have / Technical assets - Statistical analysis. The ideal candidate is a hands‑on adoption consultant who can combine change management, product thinking, stakeholder engagement, and data analysis. This person should be able to understand an AI or SaaS solution, identify the right user groups, support pilots, measure adoption, collect feedback, and recommend actions to improve usage. Examples of relevant backgrounds include - Customer Success / Adoption profile in enterprise software.

📌 AI Adoption & Change Consultant – Enterprise AI Solutions (Toronto)
🏢 Recrute Action
📍 Toronto