About Connex Connex is a leading technology solutions provider with 600 professionals across 14 offices in North America. We focus on delivering high-quality, scalable solutions while maintaining a strong commitment to integrity, accountability, and technical excellence. Our team is dedicated to ensuring clients and partners receive exceptional service.

Role Overview We are looking for an Amazon Connect / AWS Developer to design, build, and optimize cloud-based contact center solutions. This role focuses on developing Amazon Connect environments, integrating AWS services, and ensuring performance, scalability, and reliability across implementations.

Key Responsibilities Architecture & Design - Design and build Amazon Connect solutions, including contact flows, IVR systems, and routing strategies

- Integrate Amazon Connect with AWS services such as Lambda and DynamoDB
- Support scalable and effective solution architecture Development & Implementation - Develop AWS-based solutions using Java and Node.js
- Build and deploy infrastructure using CloudFormation or Terraform
- Apply AWS security best practices across all implementations Performance & Monitoring - Monitor system performance using AWS tools such as CloudWatch
- Optimize reliability, scalability, and system performance




- Ensure high availability of contact center environments Documentation & Support - Maintain clear and up-to-date technical documentation
- Provide troubleshooting and ongoing support for existing solutions Collaboration - Work with cross-functional teams including IT, security, and operations
- Communicate effectively with stakeholders to gather requirements and provide updates Required Skills AWS & Cloud Experience - Strong experience in AWS architecture or cloud engineering
- Hands-on expertise with Amazon Connect and related AWS services, including: Lambda, DynamoDB, S3, Lex, Polly, IAM, Kinesis, CloudWatch, CloudFront, Redshift, Pinpoint, Step Functions, Secrets Manager, Cognito, Comprehend, Transcribe, Elasticsearch, and Direct Connect Development - Proficiency in Java and Node.js
- Experience with Infrastructure as Code (CloudFormation or Terraform) Security & Monitoring - Solid understanding of AWS security best practices
- Experience with monitoring, logging, and performance optimization tools Nice to Have - Experience with additional AWS services
- Familiarity with Agile or Scrum environments
- AWS certifications (Solutions Architect, Developer, etc.) Why Join Connex - Work with a highly skilled and collaborative team
- Hybrid flexibility in the Greater Toronto Area
- Opportunity to grow within a fast-moving, technology-driven environment

📌 Amazon Connect/AWS Developer (Richmond Hill)
🏢 Connex Telecommunications
📍 Richmond Hill