Elevate your career as a Customer Service Advocate with Saskatchewan Crop Insurance Corporation (SCIC). This term position emphasizes expertise in agricultural customer service and complaint resolution, supporting SCIC’s vital programs.
Reporting to the Customer Service Manager, you will serve as a subject matter expert across key areas such as AgriStability and Crop Insurance. Your role involves resolving escalated customer complaints, providing clear communication, and presenting appeals documentation. Engage with internal teams to continuously improve policies and procedures, ensuring best practices are followed.
Key Responsibilities:
• Respond to complex customer inquiries and complaints
• Prepare and present appeal documentation to the Provincial Appeal Panel
• Collaborate with teams on policy development




• Investigate Ombudsman inquiries and recommend solutions
• Support legal counsel during discovery proceedings
Requirements:
• Diploma in Agriculture or Business (2+ years experience)
• Robust writing skills with successful writing exercise completion
• Familiarity with Saskatchewan agriculture practices
• Excellent analytical and problem-solving abilities
• Effective communication skills across diverse stakeholders
Utilize your customer service expertise to enhance SCIC’s commitment to service excellence and community support.
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📌 Customer Service Advocate at SCIC (Melville)
🏢 Saskatchewan-Crop-Insuranc
📍 Melville