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The Application Support Specialist is a key player within the corporate and commercial banking credit risk technology, supporting strategic enhancements to the business banking credit risk platform. The internal and external demand for accurate, consistent and on-demand information from GRM continues grow,you will be part of a team of analysts providing technical support to clients across all GRM departments. Responsibilities include managing escalations, and ensuring service standards, and deliver enhancements and recent functions within time and budget.

Role

What will we expect from you?

- Leads Champion a customer-focused culture by fostering strong relationships with business users and stakeholders
- Provide timely and accurate technical support to GRM clients.




- Manage and resolve client escalations, ensuring adherence to service standards and maintaining client confidence.
- Identify, recommend, and implement process improvements to optimize call handling, fulfillment, and overall service delivery.
- Participate in the systems implementation process by assisting in the development of conversion and implementation strategies, and assisting in the provision of user documentation, user training, and post-implementation support.
- Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to effectively assist in the provision of business solutions and services to the end user business lines
- Col

📌 Application Support Specialist, Credit Risk Technology (Toronto)
🏢 Scotiabank
📍 Toronto