Hybrid Workforce Management Specialist (Whitby)

Hybrid Workforce Management Specialist (Whitby)

11 Aug
|
Durham Region
|
Whitby

11 Aug

Durham Region

Whitby

Region of Durham seeks a Workforce Management Specialist to lead forecasting, scheduling and analytics for Service Durham. The role supports multi-channel customer service delivery, including phone and online channels.

The incumbent will develop capacity plans, optimize schedules, monitor performance, and provide dashboards and executive reports. A post-secondary degree and several years of WFM experience are required.

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📌 Hybrid Workforce Management Specialist (Whitby)
🏢 Durham Region
📍 Whitby

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