Become a Customer Service Advisor for the City of Niagara Falls, delivering exceptional support in a part-time role. In this role, you ensure first-contact resolution for diverse customer inquiries across various locations.
Join the City’s Customer Service team as a part-time Service Advisor where your expertise in front-line customer service plays a crucial role. With a focus on providing knowledgeable assistance, you will manage inquiries, complaints, and process financial transactions. Collaboration with team members and effective communication channels will ensure a welcoming setting for all customers.
Key Responsibilities:
• Provide timely, knowledgeable service to customers
• Address inquiries and escalate complex issues as needed




• Maintain a positive environment for customer interactions
• Process financial transactions for City services
• Assist with program registrations and office communications
Requirements:
• Minimum two years of post-secondary education in Business Administration
• Two years of frontline customer service experience
• Understanding of municipal governance and services
• Proficient in MS Office and CRM systems
• Strong interpersonal skills in team settings
Leverage your customer service skills to enhance the experience at the City of Niagara Falls.
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📌 Customer Service Advisor Niagara Falls
🏢 Corporation of the City of Niagara Falls
📍 Niagara Falls