Elevate banking experiences with EQ as the Manager of Technology Workplace Services. Oversee end-user support, manage a team, and enhance operational efficiency in a hybrid work model.In this managerial role, you will be responsible for running Technology Workplace Services, focusing on incident resolution and service request de-escalation. Your expertise will help streamline processes while ensuring compliance with the bank's standards. Lead and nurture a team of Technologists, offering mentoring and training to foster growth and excellence.Key Responsibilities:Oversee end user support services, ensuring timely incident resolutionManage a team of Technologists, focusing on performance metricsDevelop and implement standard operating procedures for efficiencyEnsure compliance with regulatory frameworks and quality standardsAnalyze service level metrics and implement improvement plansRequirements:5+ years in technology or IT Service DeliveryProven experience in Service Desk managementSolid understanding of ITIL4 frameworkGood knowledge of Microsoft operating systemsLeadership skills for team developmentDrive innovation and service excellence in technology workplace solutions at EQ!#J-18808-Ljbffr

📌 Manager Of Technology Services At Eq (Toronto)
🏢 eqbank
📍 Toronto