Shape nesto’s service delivery functions as a remote Service Delivery Manager. Your focus will be on creating effective incident and change management frameworks for partners. In this role, you will lead a newly formed team dedicated to establishing comprehensive processes for service delivery.

You’ll utilize over eight years of hands-on experience in incident and problem management to build and refine operational protocols that enhance service quality. Being client-facing will also provide the opportunity to establish robust partnerships. Key Responsibilities:

- Create frameworks for incident and change management operations
- Implement problem management strategies for root causes
- Manage comprehensive SLA reporting processes
- Engage with enterprise partners for operational updates
- Leverage AI tools for operational efficiency Requirements:
- 8+ years relevant experience, 3 specifically in service delivery
- Expertise in managing incidents and SLAs
- Experience under financial penalty SLAs
- Familiarity with SaaS client relations
- Strong communication and resilience in client interactions Become an integral part of nesto's innovative service journey by utilizing your skills in operational excellence.

📌 Build Operational Frameworks as Manager (Canada)
🏢 Portage Ventures GP
📍 Canada