DescriptionJob Type:Full-TimeVacancy Status:This posting is for an existing vacancyTarget Salary Range:$60,000-65,000The compensation for this position is determined by a combination of skills, experience and is aligned to the Market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.Scope of PositionThe Mortgage Retention Specialist supports Alterna’s Retail division by providing its membership with excellence in service and advice pertaining to residential mortgage financing and where possible identifies opportunities for referrals to its retail division for personal loans, locs, account packages, investment and wealth management products and services.The mortgage Retention Specialist is responsible for the entire mortgage renewal journey with a goal of retaining and growing the mortgage business. They are responsible for outreach and connection of their book of business with a goal of upselling identifying additional opportunities and deepening member relationships.Major ResponsibilitiesResponsible for ensuring retention of existing mortgage business within a specified target rateShall adhere to established risk management practices throughout the mortgage renewal and retention process. This includes assessing member circumstances for financial suitability, ensuring compliance with regulatory requirements, and escalating any identified risksAbility to up sell and cross sell through opportunity spotting additional member solutions including credit, investment and banking products and services and achieving assigned sales targetsAccountable for ensuring mortgage business remains with Alterna by negotiating and offering competitive ratesExcellent understanding of all Alterna credit and deposit productsProvides mentoring/guidance to branch retail staff to assist them with closing the member solutionSubject matter expert in loan and mortgage solutions with strong knowledge of industry and competitionCompletion of the monthly mortgage renewal lists including automatic renewals as well identifying opportunities to increase member mortgage balances by assisting members with residential mortgage refinancing requirements.Effective management of member requests for mortgage payouts and mortgage informationUnderstands and adheres to all regulatory and audit requirementsWork in collaboration with Retail Division, Business Development,Provides education and advice to members on transactional banking and investment and credit situationsSales plans are achieved through identifying additional needs and referring to the appropriate banker.Targets and goals achieved as per annual performance agreement.Provides exceptional member experience with each interactionWilling to work flexible hours that may include evenings (to 8:00pm) and SaturdaysEducation/Certifications/ExperiencePost-secondary education and related experience in a financial institutionExperience in a member service -related position at Alterna Savings or at another financial institution5 years of credit granting/recommending experience for loans, lines of credit and residential mortgagesExperience and knowledge of the mortgage brokerage industryExcellent analytical and creative problem-solving skills to systematically identify analyze and resolve complex member issues/problemsEffective interpersonal, communication and teambuilding skillsA commitment to excellence in the delivery of member/client serviceAbility to identify opportunities for sales and referralsAbility to work independently, professionally and under pressureDeveloped writing skills sufficient to communicate detailed factual information to members and various department or partnersExtensive knowledge of processing and procedures loans and mortgagesSound lending judgmentSound knowledge of CMHC and Genworth guidelinesSound knowledge of various computer applications including Excel, Word,



WealthviewProficient use of financial planning calculatorsShare knowledge with peers and call upon others’ knowledge and experience as requiredExpert knowledge of Mortgage products, paymentsAbout Alterna SavingsAlterna Savings and Credit Union Limited (Alterna) has delivered The Positive in Banking ® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeingof our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants#J-18808-Ljbffr

📌 Mortgage Retention Specialist (Boucherville)
🏢 Alterna Savings
📍 Boucherville