Join CBI Home Health as a Care Access Representative in Whitby, ON, and play a crucial role in client care coordination. Manage scheduling in a hybrid work workplace, combining remote and on-site duties. In this pivotal role, the Care Access Representative will enhance the client experience by efficiently scheduling Personal Support Workers, Health Care Aides, and Nurses within a busy contact center.

You'll need to excel in communication, multitasking, and problem-solving to ensure high-quality, person-centered care while dealing with client needs and staff availability. Key Responsibilities:

- Utilize scheduling software for efficient care provider assignments
- Meet KPIs in call handling and scheduling accuracy




- Maintain communication with clients and care providers
- Cultivate relationships with stakeholders and team members
- Manage and update scheduling databases accurately Requirements:
- Minimum Grade 12 education
- 2+ years experience in Customer Service or Scheduling
- Proficient in Microsoft Office and scheduling software
- Strong verbal and written communication skills
- Advanced computer literacy with various applications Contribute to the delivery of compassionate care through excellent scheduling and coordination efforts at CBI Home Health.

📌 Care Access Representative Whitby
🏢 CBI Home Health
📍 Whitby