SUMMARY Reporting to the Director – Transportation Network Strategy, the Carrier Manager is responsible for developing and maintaining solid relationships with transportation carriers to ensure optimal service, cost efficiency, and compliance within a Third-Party Logistics (3PL) environment. This role includes exposure to carrier sourcing, performance management, and ensuring capacity availability and competitive pricing across multiple transportation modes.

RESPONSIBILITIES Lead carrier sourcing initiatives, including RFPs and contract negotiations for TL, LTL, intermodal, and parcel services. Secure competitive rates and capacity to meet customer and operational requirements. Maintain a balanced carrier portfolio to mitigate risk and ensure service reliability.

Build and sustain robust partnerships with carriers to foster collaboration and continuous improvement. Act as the primary point of contact for carrier escalations and issue resolution. Conduct regular business reviews with carriers to assess performance and strategic alignment.

Track and analyze carrier KPIs (on-time delivery, claims ratio, cost performance). Ensure carriers comply with contractual obligations, safety standards, and regulatory requirements.



Implement corrective actions for underperforming carriers and drive improvement plans.

Collaborate with internal teams to align carrier strategies with network optimization goals. Identify opportunities for cost savings, service enhancements, and capacity improvements. Stay informed on market trends and proactively adjust carrier strategies to maintain competitiveness.

EDUCATION/EXPERIENCE Bachelor’s degree in Supply Chain, Logistics, Business, a related field or equivalent experience.

EXPERIENCE 3+ years in transportation management, carrier relations, or procurement (preferably in a 3PL environment). Strong knowledge of TL, LTL, intermodal, and parcel markets.

Experience with freight procurement technology and market benchmarking tools SKILLS Excellent negotiation and relationship management skills. Proficiency in TMS platforms and data analysis tools. Strong leadership and communication abilities.

Experience with freight procurement technology and market benchmarking tools.

Knowledge of regulatory compliance and carrier safety standards COMPETENCIES Strategic thinker with strong analytical skills. Ability to thrive in a fast-paced, dynamic environment. Collaborative and results-driven mindset.

📌 Carrier Manager (Mississauga)
🏢 Metro Supply Chain
📍 Mississauga