Accelerate customer experience solutions as a CCaaS Engineer at Accenture Song. Leverage your expertise in Amazon Connect and Google Cloud Contact Center AI to create scalable integrations. In this hands-on position, you will be a pivotal force in designing, building, and maintaining CCaaS solutions across diverse communication channels.

Your role involves collaborating with architects and stakeholders to deliver cutting-edge customer service technologies. You will ensure technical excellence and streamline contact center workflows, creating impactful solutions that resonate with client demands. Key Responsibilities:

- Design and configure CCaaS solutions using Amazon Connect and Google CCAI
- Implement IVR logic and routing strategies for optimal performance




- Develop cloud-native services to enhance contact center efficiency
- Execute migrations from legacy platforms to modern solutions
- Build CI/CD pipelines and manage infrastructure-as-code Requirements:
- 3+ years engineering with Amazon Connect and Google CCAI
- Proven experience in configuring contact flows and integrations
- Proficiency in Python, Node.js, or Java
- Familiarity with AWS and Google Cloud services
- Strong problem-solving and documentation skills Make your mark in cloud engineering while enhancing client engagement strategies at Accenture Song.

📌 CCaaS Engineer at Accenture Song (Toronto)
🏢 Accenture
📍 Toronto