Elevate customer experiences as the Channels and AI Manager at Tangerine. Drive AI enablement initiatives that enhance client interaction and agent effectiveness in a dynamic banking environment. Tangerine is redefining banking and seeks a Manager with a focus on channels and AI enablement.

In this pivotal role, you will lead AI-driven solutions, enhance chat and voice channels, and ensure compliance with regulations. By fostering a customer-centric culture, you will deepen client relationships and leverage innovative banking technology. Key Responsibilities:

- Drive AI-enabled assisted channel initiatives and improvements
- Monitor performance of AI tools like chatbots and agent assist
- Establish feedback loops with stakeholders for continuous enhancement




- Enable agents with tools and knowledge for better performance
- Optimize client interactions through data-driven enhancements

Requirements:

- Minimum 7 years’ experience in contact center operations
- Proven track record in delivering AI tools and channel enhancements
- Strong analytical skills using KPIs for performance monitoring
- University degree in business, technology, or related field
- Experience in banking preferred

Shape the future of customer interactions in banking while leading cutting-edge AI solutions at Tangerine.

📌 Channels and AI Manager at Tangerine (Toronto)
🏢 Tangerine Bank
📍 Toronto