Overview We are seeking a Senior Program Manager to oversee the delivery of high-consequence IT and telecommunications projects within a 24x7 critical safety setting. This role manages multiple concurrent work packages, focusing on the modernization and replacement of voice communication systems, radio infrastructure, and paging solutions. You will navigate complex procurement processes, manage large budgets, and coordinate with legal and procurement entities to secure long-term vendor support and maintenance contracts. Location: Toronto (based role). Pay Rate: $692.4-$725.61 per Diem. Advantages Mission-Critical Impact: Direct the technology strategy for essential services where system reliability is paramount to public safety. Executive Visibility: Act as a key advisor to steering committees and senior leadership on the progress of multi-year provincial infrastructure projects. Portfolio Diversity: Manage a rich portfolio of concurrent projects ranging from software application upgrades to physical telecommunications hardware remediation. Strategic Negotiation: Play a lead role in shaping long-term vendor partnerships and maintenance frameworks for the organization. Responsibilities Strategic Planning: Develop and execute integrated project plans, charters, and schedules, ensuring all implementation plans have zero adverse impact on public safety operations. Telecommunications Oversight: Lead the implementation and replacement of voice communication services, logging systems, and back-end radio/paging technologies. Financial Accountability: Manage large project budgets with high fiscal control, providing accurate forecasting, reconciliation of actuals, and reporting to senior executives. Vendor & Contract Management:



Negotiate multi-year contracts for ongoing warranty and maintenance of critical applications, such as Computer Aided Dispatch (CAD). Stakeholder Relations: Manage expectations of senior executives and steering committees, using high political acuity to communicate complex technical updates to diverse audiences. Risk & Issue Management: Proactively identify risks pertaining to work packages, developing mitigation strategies to ensure project continuity in a mission-critical environment. Field Coordination: Travel to provincial dispatch centres to provide project support and coordinate the remediation of telephony and radio equipment. Qualifications Senior Leadership: 10+ years of Program/Project Management experience, with a deep understanding of PMI standards and the full SDLC. Public Safety Tech: Demonstrated experience with Trunked Radio Systems, Communication Console Systems (CCS), and conventional communication solutions. Implementation Expertise: Proven track record in planning and implementing voice communication replacements in 24x7 critical operations. Budgetary Mastery: Experience managing large-scale project budgets, ensuring fiscal accountability and precise financial forecasting. Procurement & Legal: Experience leading projects through market scanning, procurement,



and the development of Management Board submissions for long-term support. Communication: Exceptional written skills for preparing Briefing Notes and executive presentations; strong verbal skills for resolving interpersonal and resourcing conflicts. Industry Context: Experience within the land ambulance sector or similar emergency services is considered a significant asset. Summary If you’re interested in the Program Manager role based in Toronto, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to developing and implementing strategies to increase equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including recruitment, retention and advancement for all employees. We are committed to positive actions to ensure everyone can participate fully in the workforce, including equity-seeking groups who are usually underrepresented in Canada’s workforce, such as women or non-binary individuals; Indigenous or Aboriginal Peoples; persons with disabilities; visible minorities and LGBTQ2+ community members. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace by supporting accessibility and accommodation needs throughout the employment lifecycle. Please identify any accommodation requirements by emailing to ensure full participation in the interview process. This posting is for existing and upcoming vacancies. #J-18808-Ljbffr

📌 Senior Program Manager - C$692 - C$725 A Day (Toronto)
🏢 randstad canada
📍 Toronto