Drive IT Operations as the Command Center Manager at Bombardier, overseeing 24x7 monitoring and incident management. Foster a high-performing team and implement automation strategies for operational improvement. You will play a crucial role in managing the Command Center at Bombardier, ensuring continuous IT service availability and compliance with service process standards.

This position requires a focus on proactive incident management and collaboration with stakeholders to enhance service reliability. Lead automation projects that minimize service disruptions while mentoring a skilled operations team. Key Responsibilities:

- Direct Command Center operations ensuring service continuity
- Manage incidents, alerts, and event responses effectively




- Ensure compliance with SLA and ITSM frameworks
- Collaborate with vendors to drive service improvements
- Mentor team members, promoting skill development Requirements:
- 8-10+ years in IT Operations or NOC environments
- Relevant bachelor’s degree or equivalent
- Experience with ServiceNow and ITSM processes
- Solid leadership and communication skills
- Bilingual in French and English Lead operational excellence and customer satisfaction at Bombardier through effective IT management.

📌 Command Center Manager at Bombardier (Dorval)
🏢 Bombardier Transportation
📍 Dorval