Community Marketing Manager – Toronto, in-office Monday to Friday : Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team.

Discover a workplace that combines the thrill of entertainment with a supportive and rewarding environment.

KEY RESPONSIBILITIES: Community Development and Engagement - Develop and implement comprehensive community management strategies to attract, retain, and nurture a highly engaged player base.

- Cultivate a positive and welcoming community atmosphere by actively participating in discussions, responding to queries, and addressing player concerns promptly.
- Identify and leverage trending topics, events, and industry developments to create engaging content and foster lively conversations.
- Collaborate with cross-functional teams, including marketing, customer support, and product, to align community initiatives with overall business objectives.

Social Media

Management - Manage and monitor the brand’s social media presence, including Facebook, Twitter, Reddit, Discord, and other relevant channels.

- Curate and publish compelling, on‑brand content that resonates with the target audience and encourages community participation.
- Actively engage with players by responding to comments, messages, and mentions, addressing concerns,



and fostering a sense of community.
- Analyze social media metrics and provide insights to optimize content and engagement strategies.

Player

Feedback and Advocacy - Actively collect and consolidate player feedback, ideas, and suggestions from various community channels.

- Communicate player insights to relevant stakeholders, including product, marketing, and customer support teams, to drive continuous improvements.
- Advocate for the community’s needs and ensure their voices are heard within the organization.

Community

Events and Gamification - Plan and execute engaging community events, tournaments, and initiatives to foster a sense of belonging and loyalty.

- Develop and implement gamification strategies to incentivize player engagement and participation.
- Collaborate with the marketing team to promote community activities and drive player participation.

Feedback

Collection - Gather and relay community feedback to relevant departments to help improve products, services, and community satisfaction.

Customer

Support - Connect community members with support teams when necessary to ensure a seamless user experience.

Issue





Reporting - Identify and report any unusual or suspicious activities to social media managers and brand teams. Analytics and Reporting - Track and analyze key metrics to measure the success of community growth initiatives.

Requirements - 3-5 years of proven experience as a Community Manager in the online gambling or gaming industry.

- Exceptional communication and interpersonal skills, with the ability to engage with a diverse player base.
- Strong analytical skills and experience in tracking and interpreting community metrics to drive data-informed decisions.
- Familiarity with popular social media platforms and community-building best practices.
- Maintain active communication on all channels, promptly responding to comments, messages, and questions to foster a positive community atmosphere.
- Excellent problem-solving and conflict resolution skills, with the ability to navigate sensitive situations.
- Passion for creating and nurturing thriving online communities.
- Thorough understanding of the online casino industry, including regulatory requirements, responsible gaming practices, player behaviour, and community dynamics.

Why Join

Us?

- Exciting projects using cutting-edge technologies - Collaborative and supportive work environment - Competitive salary and bonuses, - Opportunities for career development, growth and advancement - Fantastic company events - Benefits including extended healthcare, dental care, vision care, and disability insurance - In office leisure facilities, - On-site parking

📌 Community Marketing Manager (Vaughan)
🏢 Futuretek
📍 Vaughan