Lead the charge as a Senior Manager of Contact Centers with Reliance, ensuring operational excellence and fostering a culture of continuous improvement. Drive innovation and enhance customer experience in a collaborative team setting. Reliance is seeking a Senior Manager for its Contact Centers to oversee daily operations and enhance service delivery.

You will implement operational improvements and drive technology adoption, collaborating with cross-functional teams and ensuring continuous development of leaders. This role offers a unique opportunity to influence customer satisfaction and operational effectiveness. Key Responsibilities:

- Oversee daily contact center operations and internal teams
- Implement continuous improvement and innovation initiatives




- Foster leadership development through coaching and mentorship
- Manage relationships with vendors and key stakeholders
- Own customer escalations and operational outcomes

Requirements:

- 8–12+ years in contact center leadership roles
- Proven success in multisite and outsourced operations
- Strong analytical and communication skills
- Proficiency with Microsoft Office applications
- Familiarity with NiCE CCaaS and CRM systems

Leverage your expertise in managing complex operations and enhancing team effectiveness with Reliance, a leader in home services.

📌 Contact Center Senior Manager at Reliance (Toronto)
🏢 Reliance Home Comfort
📍 Toronto