Join iA as a Customer Service Representative, specializing in Group Savings and Retirement. Deliver exceptional client support and guidance in a remote work model with in office presence required only a few times monthly.
In this role, you will become part of a dedicated customer service team, recognized for its professionalism and commitment to client satisfaction. Your responsibilities will include understanding and addressing clients' needs, offering tailored solutions, and maintaining a high-quality customer experience through efficient communication. The position involves assisting clients with financial products, resolving complex queries, and contributing to service best practices.
Key Responsibilities:
• Deliver excellent service via phone and email




• Understand client needs and guide them to solutions
• Respond to inquiries with empathy and professionalism
• Provide information on financial services products
• Collaborate with team members for consistent support
Requirements:
• Minimum of two years customer service experience
• Strong problem-solving and analytical skills
• Proficiency in English and French communication
• Familiarity with various software applications
• Ability to manage stress effectively
Support clients' futures by leveraging your skills as a Customer Service Representative at iA.
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📌 Customer Service Representative - Remote Opportunity (Quebec City)
🏢 iA Financial Group
📍 Quebec City