Elevate your career with Accenture Song as a Go-To-Market Lead specializing in Customer Service in Toronto, Ontario. Drive transformations in client relationships while utilizing your extensive experience in the contact center industry. In this senior-level full-time role, you will develop and execute the go-to-market strategy for our Customer Service practice in Canada.

Your responsibilities include strategizing growth opportunities, understanding client needs, and leveraging cutting-edge solutions to optimize customer service. You'll work closely with clients and delivery teams to ensure successful project outcomes and deliver world-class customer experiences. Key Responsibilities:

- Own and drive customer service go-to-market strategy




- Originate and close new opportunities in the service practice
- Develop strategies for customer service reinvention
- Act as a thought leader on service transformation trends
- Collaborate with Account Leads to align pursuits Requirements:
- 10+ years in customer service and contact center
- 8+ years in go-to-market strategy roles
- Strong team leadership skills
- University degree is required
- Experience in C-suite engagements and strategy development Lead innovative customer service solutions and strategic growth efforts with Accenture Song in Canada.

📌 Customer Service Go-To-Market Lead (Toronto)
🏢 Accenture
📍 Toronto