Company Description

About EMCO Corporation

EMCO Corporation is one of Canada's leading construction wholesale distribution businesses, serving contractors and partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a growing business.

Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across Canada.

What makes EMCO Corporation different is our people and culture.

Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to succeed, while encouraging initiative, accountability, and innovation.

Our culture is built on four core values:

Fairness & Caring

Trust & Respect

Straight Talk

Generous Listening

Diversity, Inclusion & Opportunity

EMCO Corporation is committed to building a diverse and inclusive workplace where every teammate can succeed. We believe that diverse backgrounds, experiences, perspectives, and ideas make us a stronger organization and better partner to our customers.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, members of the LGBTQ2S+ community, and individuals from all backgrounds. We are particularly committed to increasing representation of women in leadership and throughout the construction wholesale industry by creating an environment where talent, performance, and potential drive opportunity.

Why Join EMCO Corporation?

Learn from experienced leaders and mentors!

Participate in industry-leading training and development programs.

Competitive salary, benefits, pension, and profit-sharing programs

Long-term career growth with one of Canada's most respected organizations





Team-oriented culture that supports work-life balance.

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.

To experience success in the position, you will:

Provide a professional atmosphere for our customers

Uphold our core values and ethics with every interaction

Be an effective teammate in the Profit Centre who is self-motivated and able to handle multiple tasks

Understand and leverage the benefits and qualities of the different products the Profit Centre sells

Be courteous, friendly and build relationships with customers and vendors

Additional duties will include

Answer telephone calls, emails and in person questions from customers and identify their needs

Research product for customers and provide recommendations on our assortment of product

Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts

Grow and retain established customer base and develop new business for the Profit Centre

Follow up on backorders with vendors and provide customers accurate delivery dates

Send and follow-up with request for quotes to vendors

Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures

Support Counter Sales and Outside Sales activities as part of the team





Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)

Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

Grade 12 diploma or equivalent; College and/or University degree an asset A minimum of 2 years of experience with customer service or counter sales

Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files

Outstanding customer service and verbal communication skills

Excellent relationship building skills with customers, vendors, and teammates

Ability to identify customer needs, provide profitable solutions and close the sale

Ability to learn and operate the applicable software system used to process orders

Able to work in a quick-paced environment while handling multiple tasks

Intermediate math skills

Able to learn how to operate material handling equipment

Preferred Skills

Previous experience with or knowledge of products sold at the Profit Centre

Experience using M3, Word, Excel, and Outlook

Additional Information

Salary Range - $38,000 - $40,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.

We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

Compensation: CAD 38000 - CAD 40000 - yearly

📌 Customer Service Representative (Thunder Bay)
🏢 Emco
📍 Thunder Bay