Join Hayward Holdings Inc. as a Customer Service Specialist to support our residential and commercial pool equipment customers. Provide timely, qualified assistance and enhance customer satisfaction with our diverse product lines. At Hayward, headquartered in Charlotte, North Carolina, we need a motivated Customer Service Representative with 3–5 years of experience in customer service or order management.

You will manage inquiries and orders using various business systems while maintaining accurate electronic records. Your contribution will be vital to ensuring seamless operations and fostering customer relationships. Key Responsibilities:

- Manage customer requests via email and phone with professionalism
- Process orders accurately and verify purchase details
- Provide order status, pricing,



and product information
- Coordinate invoicing, returns, and warranty requests
- Maintain organized customer records and correspondence Requirements:
- 3–5 years in customer service or order management
- Proficient in Outlook, Excel, and Windows-based systems
- Experience with AS400 or Microsoft Dynamics D365 is a plus
- Strong attention to detail and organizational skills
- Ability to communicate effectively in a professional manner Enhance customer service excellence by efficiently managing orders and inquiries with Hayward’s robust product offerings.

📌 Customer Service Specialist at Hayward (Oakville)
🏢 Hayward Holdings
📍 Oakville