Elevate your customer engagement skills with Clio as a Customer Success Manager focused on high-value accounts. This role emphasizes relationship building and strategic alignment with business goals.

Clio seeks a dedicated Customer Success Manager with 4+ years of SaaS experience. You will cultivate trusted adviser relationships, leverage AI-powered insights, and facilitate business reviews to measure ROI. Understand customer needs, drive adoption and optimization, and advocate for product features effectively through your engagement.

Key Responsibilities: • Establish trusted relationships with key stakeholders • Use AI analytics to drive actionable customer insights • Facilitate strategic business reviews and measure ROI • Maintain customer satisfaction and engagement • Recommend strategies to increase customer ROI and service adoption

Requirements: • 4+ years of experience in SaaS Customer Success • Proven track record with KPIs for retention and growth • Familiarity with customer success CRM tools • Solid communication skills for diverse audiences • Ability to navigate organizational structures effectively

Join Clio to apply your expertise in customer success and AI innovation!

📌 Customer Success Manager at Clio (Winnipeg)
🏢 Themis Solutions
📍 Winnipeg