Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience.

But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Hybrid Work

Policy & Hub Locations Our US hub locations include: Hybrid Expectation: You will be expected to work from your local office at least 2 days per week (or 8 days per month) and should be able to realistically commit to this structure before applying. This hybrid role will require travel up to 25% of the time for client engagements.

If you are not located near a hub: You will work as a fully remote employee. This remote role will require travel up to 50% of the time for client engagements and internal BetterUp purposes. As BetterUp’s Client Delivery Director (‘CDD’) you’ll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients.

Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.

Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.

Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement.

Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes.



Owns the triage and cascade of communications and change management across customer and internal stakeholder groups.

Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams – spanning Customer Success, People Insights, Services and Product.

Champion

Voice of Customer with BetterUp’s product and go to market leadership Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification → resolution). Quarterback escalation management with client stakeholders. 10+ years of software and/or service delivery experience (execution) ~5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery) ~ Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas) ~ Strong program/project management skills (scrum/agile a plus) ~ Ability to look around corner / uncover early indicators of risk to drive proactive remediation ~ Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies ~20% - 40% travel required (client onsite travel) ~ Removes institutional barriers to AI adoption and drives cultural change that embraces continuous reinvention ~ AI at BetterUp Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work.

We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work.



These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. ~ Medical, dental, and vision insurance ~ Flexible paid time off ~ All federal/statutory holidays observed ~4 BetterUp Inner Workdays ( ~Company wide Summer & Winter breaks ~ We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and perks. 178,000 - $222,000 CAD: Toronto Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family.

By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.

📌 Director, Managed Services Client Executive (Toronto)
🏢 BetterUp
📍 Toronto