Front Desk Agent
Location: Pinnacle Hotel Whistler – Whistler, BC

Job Type: Permanent – Full time

Compensation: $29.50 per hour

Hours: 40 hours per week

Position Summary
We are seeking a friendly, detail-oriented Front Desk Agent to be the first point of contact for our guests. This role is essential in creating a positive and seamless guest experience from arrival to departure.

Key Responsibilities

Greet and check in/check out guests efficiently and professionally

Manage reservations, room assignments, and billing processes

Respond to guest inquiries, requests, and concerns promptly

Provide local recommendations and information about Whistler

Handle phone calls, emails, and walk‑in inquiries

Coordinate with housekeeping and maintenance teams

Maintain accurate records and follow hotel procedures





Ensure a high level of customer service at all times

Qualifications

Completion of Secondary (high) school graduation certificate

1 to less than 7 months of previous front desk or customer service experience preferred

Strong communication and interpersonal skills

Ability to multitask in a rapid‑paced environment

Proficiency with hotel management systems (PMS) is an asset

Flexible availability (including evenings, weekends, and holidays)

Positive attitude and professional appearance

EEO Statement
Pinnacle Hotel Whistler is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Front Desk Agent (British Columbia)
🏢 Pinnacle Hotel Whistler Village
📍 British Columbia