Customer Service Agent Bilingual (Work From Home or On-site)
Job Openings Customer Service Agent Bilingual (Work From Home or On-site)

About the job Customer Service Agent Bilingual (Work From Home or In office)
IO Solutions Contact Center is looking for bilingual (English & French) candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Customer Service Agent will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.

WHAT WE OFFER

Work from home option available

Option to physically work in office available from our contact centers located in New-Brunswick, P.E.I. and Quebec

Full-time paid training

Flexible schedules that help you achieve a better work/life balance

Up to 50% discount on cell phone plans from our partners

A dynamic and welcoming work environment (even working from home!)

Incentive premiums and stimulating recognition initiatives

Job stability

A multicultural team that makes you feel challenged and appreciated





A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.

Responsibilities

Interact with customers by phone; advise and offer solutions adapted to their needs

Establish a climate of trust with the client in order to promote products, services and client retention

Provide attentive, courteous and efficient customer service

Provide a unique experience through the quality of your service delivery

Act as an expert on our products and services

Analyze customer needs based on account and billing information

Qualifications

Excellent oral and written communication skills in English and French

Customer focused, positive attitude, empathy and good listening skills

Ability to work in a computer environment

Ability to multi-task

Punctuality and respect for work schedules

Good time management

Organized and autonomous

Competitive salary plus stability of employment

Employee discounts with IO Solutions partners

Various incentives, activities and events

Energetic and challenging work environment

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📌 Customer Service Agent Bilingual (Work From Home or On-site) (Quebec City)
🏢 Global Talent Alliance, Canada
📍 Quebec City