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Our client, is looking to hire a Customer Service Representative (bilingual Spanish) position supporting brands customers by providing qualified and responsive assistance via phone, email, and chat. You’ll support both internal teams and external customers, process orders and returns, and contribute to operational improvements and customer satisfaction.
Key Responsibilities:
Customer Support & Order Management
Answer inbound calls, emails, and live chats in a professional and customer-friendly manner
Process orders, returns, sales samples, and quality/service claims
Create shipping labels and assist with order entry in CRM and ERP systems
Account Support
Partner with Customer Account Managers to support key accounts and backup Latin America operations
Assist with quotes, renewals, and account updates
Identify trends in customer transactions and recommend improvements
Attend team meetings and contribute to internal documentation
Provide feedback for process optimization and customer experience
Work cross-functionally with internal departments to resolve issues
Performance Goals:
Accurately process 50% of daily domestic orders, claims, and samples
Maintain minimal data entry errors (as defined by the Customer Service Manager)
Manage an average of 25 inbound calls per day




Keep open claim reports up to date and assist in generating return authorizations
Qualifications:
Required:
High school diploma or GED
Minimum 2 years of customer service experience (phone, email, and chat)
Bilingual in Spanish is a MUST!
Strong written and verbal communication skills
Proficient in Microsoft Word and Excel
Location: Onsite in Placentia, CA
Schedule: Monday – Friday, 7:00 AM – 3:30 PM
Pay Rate: up to $23/hour
Duration: 2-month contract
APPLY NOW!
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Customer Service and Administrative
Industries Retail Apparel and Fashion and Office Administration
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