Relief Shelter Worker (15 positions) – Dixon Hall

Employment Type: Relief (Permanent Contract)
Department: Shelter and Respite Services
Union: Included
Salary: Level 2
File #:25-SRS-10 (15 OPEN)
Posting Date: October 15, 2025
Posting Close: October 29, 2025

The Relief Shelter Worker will be required to work on call, as needed.

Position Summary
Reporting to the Manager, Housing Scheduling and Relief Shelter Workers, the Relief Shelter Worker responds to the needs of those who require our services and works with individuals to assist them in improving their overall quality of life.

Duties and Responsibilities

Operate in an effective, efficient and client focused manner to achieve the best outcomes for clients

Work collaboratively with the shelter and housing team, other Dixon Hall staff and departments and volunteers

Respond to the needs of residents using the facility

Ensure a safe and responsible environment and encourage residents’ input

Adhere to Toronto Shelter Standards, Municipal fire safety, Board of Health guidelines and Hostel guidelines in the operation of the program

Participate in the planning and delivery of programs and activities to address the health, employment, housing and social and recreational needs of the residents

Work as a resource for residents, particularly around housing issues, support and advocacy

Develop positive relationships with community groups, neighbours and resources in the larger community

Participate in on-going team building, ensuring peer accountability, strong communication and support

Attend and actively participate in department and agency meetings, training, workshops, etc., as required

Use intervention and mediation skills to defuse potential conflicts





Ensure all relevant information is communicated to the Manager and co-workers

Perform light housekeeping and maintenance tasks to ensure a clean work environment

Undertake other tasks and responsibilities as assigned within the purview of the job description

Ensure all record keeping is up-to-date, review all incidents and log reports on each shift

Participate in Client Intake Process in the Shelter(s)

Maintain appropriate information for funder reports as necessary

Maintain client files

Provide letters for clients

Other duties as required

Qualifications

Community Worker or Social Services Worker Diploma

Minimum 2 years relevant experience in providing support to homeless and /or marginally housed, and mental health, addiction or abuse issues

Valid certificates in Standard First Aid and CPR, Hostel Standards, CPI, Case Management, Anti-racism/Anti-oppression, Documentation (Note Taking) Skills, WHMIS

Demonstrated awareness and knowledge of issues impacting homeless individuals

Understanding and appreciation for issues of inclusion and diversity

Demonstrated commitment to principles of anti-racism, anti-sexism and to challenging other forms of oppression

Demonstrated experience working within a diverse ethno-racial, multi-lingual groups in an adult community setting

Strong verbal and written English language skills; fluency in additional languages an asset

Computer literacy





Knowledge of issues affecting this population and knowledge of emergency and social services

Able to travel to all of the shelter program sites operated and managed by the Agency

Ability to handle emergency situations; harm reduction skills required

Excellent interpersonal, conflict resolution and organization skills

Ability to work effectively in a collaborative team setting

Must be qualified to work in Canada legally for the employer

Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency

Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada

Working Conditions

Working at all shelter, respite shelters, and hotel shelters operated by the Agency

Working in a variety of indoor environments

Lighting: fluorescent and halogen

Sitting in front of computer for long hours

Exposure to aggressive situations; high stress levels

Stair climbing

Flexibility in working hours; evening and weekends as required

Physical and Sensory Demands

Able to work in the variety of physical environments presented by the shelters, respite shelters, and hotel shelter sites that are operated by the Agency, some of which do not meet current minimum requirements established by AODA accessibility standards

Able to physically react and move quickly, as necessary, in order to facilitate protecting oneself from harm

Able to manipulate the keys on a keyboard

Able to climb stairs and navigate the spaces in non-AODA compliant buildings (i.e. heritage properties) used by the Agency

Able to carry up to 20 lbs. (9.07 kg)

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📌 Relief Shelter Worker (15 positions) (Ontario)
🏢 Dixon Hall
📍 Ontario