Customer Service Representative – Reliable Automatic Sprinkler Co., Inc.
Location: Mississauga, Ontario, Canada

Department: Sales

Compensation: $24.00 - $26.50 / hour

Description
The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

Communicates with customers via phone, email, fax, etc.

Provides timely and accurate information regarding customer service orders, status, and product knowledge requests.

Processes customer orders, changes, and returns.

Resolves customer complaints by investigating problems, developing solutions, and making recommendations.

Works closely with the Operations Supervisor as directed.

Reviews and maintains customer database to track account information, statuses, orders, and lead times.

Provides timely feedback regarding service failures or customer concerns.

Works closely with Sales Representatives on quotes, order status, etc.

Promotes a safe workplace by performing all tasks safely and in compliance with rules, procedures, instructions, equipment,



and personal protective equipment requirements; reports hazardous conditions to supervisor.

Performs other duties as directed.

Skills, Knowledge & Expertise

Associate's Degree in Business and/or related field.

2+ years of customer service experience in manufacturing or construction industry.

Strong communication and interpersonal skills.

Outstanding customer service skills.

Excellent time management ability.

Ability to handle adversity and conflict with successful outcomes.

Outstanding attention to detail and accuracy.

Strong commitment to team environment and ability to work well with others.

Works systematically and logically to resolve problems.

Understanding of common business practices related to pricing, terms, shipment, taxes, and payment for products/services.

Knowledge of technical details of the company product.

Proficient in computer data entry.

Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 software.

Seniority Level
Entry level

Employment Type
Full time

Job Function
Other

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📌 Customer Service Representative (Ontario)
🏢 Reliable Automatic Sprinkler Co.
📍 Ontario