About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Job Summary
The Bilingual temporary Operations Support Associate is responsible for ensuring our customers – including but not limited to contract/internal employees, clients, delivery teams – receive superior post‑offer screening support as well as on‑boarding and off‑boarding support. In addition to processing and management of the Time Capture and Expense activities with an overall focus on data collection, data integrity and customer service while representing professionalism within all relationships. Candidate must be fluent in French.

Responsibilities
Key Responsibilities
Candidate process and pre‑start documents

Provide world class customer service in every interaction to ensure a quality candidate experience

Receive and review onboarding trigger (ESF, SIF, or other forms)

Communicate all pre‑employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office

Ensure all potential contract employees adhere to pre‑employment screen guidelines and are removed from the process if they are not compliant

Enter and manage background, drug testing and medical screening process for contractors

Manage the HR folder process to ensure onboarding paperwork is completely in a timely manner

Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients

Provide pre‑employment documents and screen requirements to the candidate for review and signature

Perform collection of timecards and record of time data in the payroll system

Monitor time (regular, overtime & other hours) and attendance against timesheet data and time entry system to ensure correct submissions for the payroll system

Run reports to identify missing timecard information and/or variances; work with contractor to validate and correct timecards

Confirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll system





Communicate with clients and contractors to obtain approved timecards and expense documents

Manage time adjustment process (in case of time errors), including completion of required documentation, updates in the system and communications with impacted stakeholders

Manage and track personal time off (PTO), absence etc.; manage related documentation and system updates

Client requirements management

Ensure client pre‑employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.

Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start

Collect expense forms and record expense information into payroll system

Track contractor expense reports and ensure accurate matching with claimable receipts

Execute expense report adjustments in payroll system

Candidate data and lifecycle management

Ensure that candidate information is set up in the system and appropriate provisioning is complete (security, email accounts, asset re‑allocation for job/position changes)

Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process

Document all candidate/contractor touchpoints and communicate updates in a timely manner

Compliance and issue resolution

Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow‑ups with a goal of ensuring customer satisfaction and timeliness

Support issue resolution with regards to the TCE process with a goal of ensuring customer satisfaction and timely resolution, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow‑ups

Validate time & attendance against timesheet data and invoice where required

Promptly escalation complex time and expense related inquiries and issues to TCE Supervisor for resolution

Validate payment against expense forms, receipt back up and client & regulatory requirements.

Manage timecard and billing audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time Central

Start,



Finish entry and Data entry

Enter all starts (new hire and rehire) for assigned field offices within 24 hours of confirmed start date or finish.

Audit New Starts report and partner with field office to confirm accuracy

Process finishes according to state specific requirements to ensure compliance

Assist with data entry of personal data updates, direct deposit, position changes including rates and end dates.

Candidate off‑boarding

Manage and communicate off‑boarding requirements

Manage candidate off boarding, including termination notification, completion of unemployment data, meetings and hearings

Qualifications
Competencies

Ability to prioritize, organize, problem solve and meet deadlines and goals

Ability to communicate effectively and provide follow up

Capability of working in a team oriented environment that is fair, open and honest

Thorough knowledge of business policies and human resource practices

Excellent written/oral communication and interpersonal skills

Strong decision making ability

Integrity and ability to maintain confidentiality and personal credibility

Ability to tackle complex issues and develop innovative, practical solutions

Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers

Understanding how information impacts the operating company and how data will be used to support operating company decisions

Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications

2 + years’ experience in a customer service related position

Associates degree or two years of applicable experience in customer service

BA/BS degree in Human Resources, Business, and Accounting preferred

Personal Attributes

Natural team player

Confidential and diplomatic

Self-starter/initiator

Critical thinker

Seeks growth and self‑improvement

Versatile

Resilient/composed

Self‑aware

Ability to prioritize, organize, problem solve and meet deadlines and goals

Ability to communicate effectively and provide follow up

Ability to build strong partnerships with all internal customers, both in their own office and from a distance

Understanding how information impacts the operating company and how data will be used to support operating company decisions

Action and detail oriented; able to prioritize while handling multiple tasks

Position will be 100% onsite in our Mississauga office.

Candidate must be fluent in French.

Salary: $45,000K + $5,000K COLA + $4,000K potential annual bonus.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

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📌 Bilingual Temporary Operations Support Associate - Mississauga (Ontario)
🏢 TEKsystems
📍 Ontario