Customer Experience Representative 3 days ago Be among the first 25 applicants
Company Description Indigo is dedicated to telling stories and creating experiences. We are always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in our stores across Canada. We offer opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
Who We Are
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul
Our Rules
We exist to add joy to our customers’ lives each time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other like valued friends
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
Job Description
You’ll help cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence customers through the stories you tell; connecting them to our brand.
What You’ll Do
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet




Ensure Visual Standards are followed and maintained
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an workplace where health and safety is a top priority
Respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience
Qualifications
Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and willingness to learn all store aspects
Commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods
Ability to lift up to 40 pounds with proper safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings if required
Bilingualism (French/English) required for Québec; other languages are an asset
Additional Information
Indigo is committed to communities, customers and each other, valuing diversity and inclusion to create a joyful and welcoming environment. We are an equitable employer welcoming applicants from diverse backgrounds, including Black, Indigenous, people of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request during the recruitment process.
WELCOME HOME
Location: Burnaby, British Columbia, Canada

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📌 Customer Experience Representative (British Columbia)
🏢 Indigo
📍 British Columbia