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Title : Case Coordinator

Department : Vocational Services

Reports to: Program Manager

The Case Coordinator is responsible for fostering a solid relationship between the program and its stakeholders, including clients, staff, community connections, and employers . This is achieved by efficiently providing administrative support and coordinating program activity with friendly, e nthusiastic and professional service with all clients , team members and external customers. This role is responsible for data entry, answering the phone, outbound calling, receiving faxes and emails, scheduling services or supports, as well as invoicing. Must have excellent communication and customer service skills.

Duties/Responsibilities :

Support the execution and operation of a new initiative to support unemployed and underemployed Albertans
Assist clients with completing paperwork to avoid errors and inaccurate information
Receive incoming calls and greet visitors upon arrival
Coordinate referrals and connections to community resources
Maintain records and update client files and client tracking system
Complete data entry and coordinate clients’ appointments
Development of materials necessary to deliver services




Attend appointments with clients in the community as needed
Pick up or drop off supplies or items for clients as needed
Other administrative tasks as assigned

Minimum Qualifications :

Bachelor’s Degree or Diploma and 2 years of related experience in career and employment services , human services, or healthcare . Equivalencies will be considered.
Ability to manage competing priorities
Excellent written and oral communication skills
Experience working with diverse population groups
Security background check required
May be required to work evenings and/or weekends
Driver’s licence and reliable vehicle required; ability to travel within city limits regularly/outside city limits occasionally

#LN-DNP
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Other
Industries Wellness and Fitness Services
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📌 Case Coordinator (Alberta)
🏢 Lifemark Health Group
📍 Alberta