About the job Customer Service Representative Position Overview: Jill Frisch & Freeze MiniMart is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. This is a full-time or part-time position with a pay range of $21-$25 per hour, depending on experience. We offer a comprehensive benefits package including health insurance and paid time off.
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve any issues or concerns, and ensure their overall satisfaction with our products and services. This role requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced setting.
About Us Welcometo Jill Frisch & Freeze MiniMart, where unparalleled convenience meets exceptional quality. We have been at the forefront of the retail industry, steadfastly serving a diverse and growing global community. Our odyssey commenced with a visionary mission: to craft an all-encompassing shopping sanctuary meticulously tailored to the evolving desires of our customers. Through relentless dedication and an unwavering commitment to innovation, we have burgeoned into an eminent enterprise, revered as the quintessential haven for an extensive array of fresh produce, gourmet delicacies, household staples, and beyond. Our zeal for excellence is perpetual; we are devoted to incessantly broadening our assortment of premium products and elevating the customer experience to unprecedented heights.



As a family-founded conglomerate, we cherish the deep-rooted connections we’ve cultivated with our esteemed patrons. It is with immense pride that we continue to nurture these bonds, ensuring that Jill Frisch & Freeze MiniMart remains an eminent emporium for all shopping endeavors.
Key Responsibilities:
Respond to customer inquiries and concerns via phone, email, or chat in a timely and professional manner
Provide accurate and helpful information about our products and services
Troubleshoot and resolve customer issues effectively and efficiently
Maintain a positive and empathetic attitude towards customers at all times
Document all customer interactions and follow up as needed
Collaborate with other team members to ensure a seamless customer experience
Continuously strive to improve customer satisfaction and retention
Requirements:
High school diploma or equivalent
Previous customer service experience is preferred
Excellent communication and interpersonal skills
Robust problem-solving and multitasking abilities
Proficient computer skills and the ability to learn new software quickly
Ability to work independently and in a team environment
Flexibility to work on-site or remotely as needed
At Jill Frisch & Freeze MiniMart, we value our employees and strive to create a positive and inclusive work environment. We are looking for individuals who are passionate about providing exceptional customer service and are eager to grow with our company.
If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!

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📌 Customer Service Representative (Ontario)
🏢 Jill Frisch & Freeze MiniMart
📍 Ontario