Responsibilities

Operational Management

Oversee daily operations of the restaurant, ensuring smooth and efficient service

Monitor food quality and service standard, making adjustments when necessary to ensure excellence

Ensure the restaurant is compliant with health and safety regulations and maintain cleanliness

Staff Supervision & Training

Lead, train, and motivate a team of staff including servers, kitchen personnel

Hire and onboard new employees, ensuring they are well-trained in all restaurant procedures

Set staff schedules, ensuring appropriate coverage during peak and off-peak times

Address any employee performance issues and provide coaching to ensure staff development

Customer Service

Ensure high levels of customer satisfaction by overseeing guest interactions and addressing complaints promptly

Develop strategies to enhance customer loyalty and improve the overall guest experience

Resolve customer complaints and conflicts in a professional and courteous manner

Financial Management

Manage the restaurant’s budget, track expenses, and ensure cost control measures are in place

Analyze financial reports and sales data to drive profitability and make informed operational decisions

Monitor inventory and order supplies as needed to maintain stock levels while minimizing waste

Marketing and Promotions





Implement marketing strategies to promote the restaurant and attract new customers

Organize special events or promotions to boost sales and enhance customer engagement

Coordinate with vendors and suppliers to ensure timely delivery of high-quality ingredients

Compliance and Reporting

Maintain compliance with all applicable food safety regulations and employment laws

Ensure all licenses and certifications are up to date

Prepare regular reports on sales, inventory, and staff performance for upper management

Qualifications

Proven experience as a Restaurant Manager or in a similar managerial role in the foodservice industry

Strong leadership and team management skills

Exceptional communication and customer service skills

Ability to analyze financial reports and manage budgets

In-depth knowledge of food safety and sanitation regulations

High School diploma or equivalent; a degree in hospitality management or business is preferred

Availability to work flexible hours, including nights, weekends, and holidays

Benefits

Market-competitive salary and performance-based bonuses: $25-$35/hr (including tips) , performance-based bonuses

Health, dental, and vision insurance

Discounted meals and drinks

Paid breaks

Opportunities for career growth and development

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📌 Manager (Ontario)
🏢 Torsap Thai Kitchen
📍 Ontario