Elevate customer satisfaction as the Assistant Store Manager at PetSmart, specializing in Customer Experience. Champion the safety and well-being of pets while guiding your team to operational success.

As a key leader, you will navigate customer interactions and improve team engagement to ensure alignment with company values. Your focus on recruitment, coaching, and resolving issues will enhance both the employee environment and the pet parent journey. This role is pivotal in achieving operational and financial targets.

Key Responsibilities:
• Mentor associates and handle performance reviews
• Manage exceptional customer interactions in various channels
• Oversee promotional events and pet adoption efforts




• Conduct monthly audits of store operations
• Address and resolve team disputes effectively

Requirements:
• 3-5 years in a retail leadership capacity
• Flexible full-time commitment, including evenings
• Robust critical thinking and organizational skills
• Proficient in technology and operational tools
• Ability to assist with heavy lifting when required

Enhance your leadership skills and create an exceptional environment for pets and pet parents alike at PetSmart!
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📌 Assistant Manager Customer Experience PetSmart (Ontario)
🏢 PetSmart Store Support Group
📍 Ontario