Retail Store Supervisor
Position: Retail Store Supervisor

Type of employment: Full-Time; Permanent

No of positions: 1

Anticipated Start date: As soon as possible

Work Location: 6 13604 Victoria Rd. N, Summerland, BC V0H 1Z0

Salary and Benefits
Salary: $23.00 per hour

Overtime, Vacation Pay, Paid Sick Leave

Secure & full-time employment

Work-life balance through a flexible and accommodating work environment

Career advancement opportunities

Job Responsibilities

Lead and support staff to deliver excellent customer service across all product categories, including vape products, accessories, snacks, and apparel.

Assign and oversee daily tasks such as stocking, merchandising, labeling, and maintaining attractive product displays.

Monitor sales activity, provide coaching on upselling, and ensure customers receive accurate product information, especially for vapour products and accessories.

Enforce age-verification policies and maintain compliance with all regulations governing vape and restricted product sales.

Manage inventory levels, prepare restocking requests, and coordinate with suppliers to ensure product availability.

Oversee cash handling, balance tills, and process payments or authorize returns when necessary.

Address customer inquiries, feedback, and escalated concerns with professionalism to foster a positive shopping experience.





Review sales reports to evaluate performance, identify trends, and recommend strategies to meet revenue goals.

Assist with recruiting, onboarding, and training staff with a focus on compliance, product knowledge, and service standards.

Conduct regular staff meetings to review objectives, share updates, and strengthen teamwork.

Maintain store security and implement loss prevention measures to minimize shrinkage.

Support promotional campaigns, seasonal displays, and product launches to keep the store engaging and current.

Carry out other supervisory duties as needed to ensure smooth operations and a welcoming environment.

Job Requirements

Completion of Secondary School.

Previous experience in retail sales or supervisory roles is preferred, though not mandatory.

Strong leadership skills with the ability to motivate and guide staff effectively.

Excellent communication and interpersonal abilities to build positive customer and staff relationships.

Demonstrated sound judgment, problem-solving skills, and a proactive, hands-on approach.

Flexible availability to work evenings, weekends, and holidays in line with store operations.

Adaptability to changing business needs, including seasonal demands, staffing requirements, and evolving customer trends.

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📌 Retail Store Supervisor (British Columbia)
🏢 1447318 BC Ltd. dba Vapor Vault
📍 British Columbia