If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Job Summary:
The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will work with the customer to identify their concerns and needs to then work with the associated Field Supervisor to identify if a service technician needs to be dispatched. The individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.

Key Responsibilities:

Professionally answer phones within specified response time targets, and accurately document customer requests for service in service management system

Prioritize and dispatch work orders to field service personnel in order to complete scheduled and unscheduled demand service work to meet service quality and responsiveness targets

Distribute work orders to field service personnel ensuring that appropriate Customer Portals are updated and individuals informed when work orders are completed

Follow up with customers and technicians when additional information is required, including documentation of service work performed

Develop schedules for field service personnel, in conjunction with management/field supervisors, taking into account work order priorities, due dates, time required, location, skills required, work load and urgency

Provide assistance to field personnel if needed

Interface with customers and other departments as necessary to ensure successful completion of service





Review completed work daily. Acquire any missing information, including documentation of work performed

Handle customer service requests using strong interpersonal skills and a customer focus

Verify and process field personnel payroll

Act as Ainsworth’s customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved

Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority

Champions a high performance leading to enhanced customer interface satisfaction

Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations

Adhere to the Company’s Policies; Quality System operating procedures

Provides support and backup for other administrative/inside sales duties as requested

Perform other duties as assigned by Management

Qualifications:

1-2 years of experience as a Dispatcher is considered an asset.

Experience with national accounts is an asset

Data Entry to Customer Web Portals

Ability to follow and perform to customer guidelines

Management of trades and subs to DNE guidelines

Excellent verbal and written communication skills

Attention to detail and multi -tasking

Proficiency with MS Office applications; Excel is essential.





Ability to exercise independent judgment and take initiative.

Ability to work effectively under pressure.

Graduate from a career college an asset.

Demonstrated coordination, organizational, and interpersonal skills.

Bilingual considered an asset, but not required.

Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide advantages on your first day with us. We offer a wide variety of benefits including the following:

Benefits:
Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards:
Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility:
Hybrid working models, where applicable

Diversity:
An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference

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📌 Dispatcher (Manitoba)
🏢 Ainsworth
📍 Manitoba