Responsibilities

Staff Supervision & Training

Supervise and coordinate the activities of store staff to ensure smoonth daily operations

Train, coach and mentor staff on customer service, store policies, and product knowledge

Monitor staff performance, provide constructive feedback, and ensure adherence to company policies

Address any employee performance issues and provide coaching to ensure staff development

Customer Service

Ensure high levels of customer satisfaction by overseeing guest interactions and addressing complaints promptly.

Maintain a positive store atmosphere and ensure customer satisfaction is consistently met

Resolve customer complaints and conflicts in a skilled and courteous manner.

Sales and Operations

Support the achievement of sales goals by ensuring effective store operations and product availability

Assist in maintaining store displays, ensuring they are visually appealing and properly stocked

Assist customers with product recommendations and demonstrate strong product knowledge

Monitor store sales performance, report trends, and assist with promotional activities to drive sales.

Manage the restaurant’s budget, track expenses, and ensure cost control measures are in place.

Inventory Management

Oversee inventory control and product replenishment to maintain optimal stock levels

Perform regular stock counts and track inventory to prevent shortages and overstock

Manage stock organization, ensuring all products are easily accessible and neatly displayed

Receive and check incoming shipments and ensure products are stored in appropriate locations

Store Maintenance

Ensure the store is clean, organized, and visually appealing at all times





Oversee the proper functioning of store equipment and report any issues to management

Ensure the store is safe for both customers and employees by following health and safety regulations

Cash Handling and Reporting

Assist with cash handling, register operations, and ensure accurate transactions

Oversee the cash register process, including balancing cash drawers and making deposits when required

Assist with preparing daily reports and maintaining financial record in accordance with company policies

Team Collaboration

Collaborate with store management and other departments to align store goals with company objectives

Participate in team meetings and provide feedback on store operations and performance

Help with opening and closing store procedures, ensuring security measures are followed

Skills

Proven experience as a Store Supervisor or in a similar supervisory role in the foodservice industry.

Strong leadership skills with the ability to motivate and manage a team

Exceptional communication and customer service skills.

Ability to manage multiple tasks in a fast-paced environment

Strong problem‑solving abilities and conflict resolution skills

Basic knowledge of inventory management and point‑of‑sale systems

High School diploma or equivalent; a degree in hospitality management or business is preferred.

Availability to work flexible hours, including nights, weekends, and holidays.

Benefits

Competitive salary and performance‑based bonuses: $23‑$28/hr (including tips) , performance-based bonuses

Health, dental, and vision insurance

Discounted meals and drinks

Paid breaks

Opportunities for career growth and development

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📌 Supervisor (Ontario)
🏢 Torsap Thai Kitchen
📍 Ontario