Overview
We’re looking for a Field Service Technician to join our team!

Open and Honest. Customer‑centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. As an Field Service Technician, you maintain and repair Multi‑Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

Maintain and repair MFPs and resolve customer printing issues

Perform on‑site service of MFPs

Maintain effective relationships with customers and sales

Maintain parts and call management as well as accurate records to achieve KPI targets

Responsible for learning new technologies

5% – Lead referrals and product promotion to existing customers

95% – break‑fix and customer support

Understands territory parts budget and inventory control

Must follow policies and procedures set forth by KMBS

Perform other relevant duties as assigned by management

Qualifications

0–2 years technical/repair of electronics or software equipment

Knowledge of basic Microsoft OS printing and common network concepts

Basic awareness of common solutions

Low to mid end office systems certifications

Basic color theory

Good verbal and written communication

Operates independently, requires assistance from time to time

Must be positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations

Travelling within Canada and the US is a requirement

Candidate must provide & maintain valid travel documents at own expense





Own vehicle and possess valid insurance with appropriate coverage and a valid driver’s license in good standing

Standby and after‑hours work may be required

Training may require after‑hours travel and stay overs including weekends

Perform other relevant duties as assigned by management

Required to achieve Associate Level Certification

Travel within assigned territory, some out of territory work

High School or equivalent

CompTIA A+ Certification

CompTIA Net+ Certification

CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

Benefits and Perks

Comprehensive health coverage plan that includes medical, dental and vision

Life insurance, disability and wellness programs

Tuition Reimbursement Program

Vacation, Paid Personal Time and Sick days

Matching RRSP contribution

Employee Discounts

Employee and Family Assistant Program

Salary and Compensation
Compensation Range: $41,168.42 – $59,179.24 annually

Vehicle Program: Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement

Transparent pay structure with explicit growth progression

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

EEO Statement
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

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📌 (sr) Field Service Technician (GTA)
🏢 Konica Minolta Business Solutions Canada
📍 Ontario