Location: Ontario, Canada
Industry: Hospital / Health Care
Job Type: Full time
Salary: CAD 30.00 – CAD 35.00 per hour

Job Overview
IIQAF Group is seeking a professional and compassionate Customer Service Executive to join our healthcare operations team in Ontario. The ideal candidate will serve as the first point of contact for patients and clients, providing exceptional customer support, appointment coordination, and issue resolution while ensuring a positive patient experience.

This role is perfect for candidates searching for Customer Service Executive jobs in Ontario , Healthcare Customer Service roles , Patient Service Representative positions , or Hospital Frontline Customer Support jobs .

Key Responsibilities

Greet and assist patients, visitors, and clients with professionalism and courtesy

Handle phone, email, and in-person inquiries efficiently

Schedule and confirm patient appointments, consultations, and follow-ups

Maintain accurate patient records and database updates

Resolve patient and client complaints or concerns in a timely and empathetic manner

Provide information about hospital services, procedures, and policies

Collaborate with healthcare staff to ensure smooth patient flow and service delivery





Support administrative tasks such as billing inquiries, forms processing, and reporting

Uphold confidentiality and compliance with Ontario healthcare regulations

Required Skills & Qualifications

Proven experience in Customer Service, Patient Services, or Front Desk roles

Strong knowledge of customer service principles and patient care standards

Excellent communication, interpersonal, and problem-solving skills

Proficiency in MS Office, CRM systems, or hospital management software

Ability to work in a fast-paced healthcare environment

Professional, empathetic, and patient-focused attitude

Preferred Qualifications

Previous experience in hospital, clinic, or healthcare administration

Knowledge of medical terminology and healthcare software systems

Ability to work flexible shifts, including evenings or weekends

Why Join IIQAF Group

Competitive pay: CAD 30.00 – CAD 35.00 per hour

Opportunity to work in a professional healthcare environment in Ontario

Career growth in hospital administration and patient services

Supportive and collaborative team culture

Stable employment with a reputable healthcare organization

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📌 Customer Service Executive (Ontario)
🏢 IIQAF
📍 Ontario