Job Summary The Peer Support Worker provides supportive mentorship during the recovery and capacity-building of residents and alumni of the facility by engaging in their physical and mental health needs, as well as being a bridge between residents and other staff members. The Peer Support Worker has lived experience of substance use and/or mental illness and its treatment.

Title: Peer Support Worker - (Casual)

Number of Positions: Multiple

Competition Number: C162

Location: Phoenix Center (Main Campus)

Position Status: Casual (On-Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

Responsibilities

Works as a member of an interdisciplinary team to provide peer-based support and guidance to service recipients, including individual support, peer support and facilitating peer-based recovery groups, in accordance with pre-established goals and objectives.

Supports service recipients using motivational and supportive self-disclosure including the sharing of personal recovery experiences

Supports skill building, goal attainment, empowerment and recovery through peer mentorship

Provides emotional support.

Observes clients and their environments, and reports unsafe conditions and behavioural, physical, and/or cognitive changes to supervisor

Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.

Accompanies clients on outings such as appointments, shopping, and leisure activities

Provide practical supports including site orientation, sharing and distribution of resource materials, assisting with the completion of forms and letters, and receiving/documenting complaints and ideas for improved service delivery

Provides input to case planning and goal setting

Meeting operational needs, including the safety of the building and occupants

Completes and maintains related records and documentation such as statistics, progress reports, and daily logs

Practice and encourage respect, trust, empathy, and integrity in interactions with residents





Develops and maintains positive and respectful relationships with co-workers and the multidisciplinary team

Performs other related duties as required or assigned

Qualifications

High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services.

Approximately 1 year of experience, including lived experience, in recovery, recovery in substance use or co-occurring substance use, and/or mental health issues

Experience leading or participating in community groups

Experience providing one-on-one support in a relevant setting

Satisfactory completion of a criminal records check with vulnerable sector screening is required

Satisfactory completion of Tuberculosis Screening form is required

Satisfactory completion of Employee Immunization Record form is required

First aid certification with CPR is required

Valid driver’s license is required

Skills & Knowledge

Strong interpersonal skills and ability to communicate effectively in writing and verbally in English

Strong critical thinking, decision-making, and problem-solving skills

Ability to perceive situational or other stressors that elevate risk and act proactively in response

Ability to engage and involve adults in support and learning activities

Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies
Approach to Work

Demonstrates initiative, flexibility, adaptability and resourcefulness

Actively seeks and incorporates feedback to inform continuous self-improvement

Sets goals, creates and implements action plans, monitors progress, and evaluates results

Adeptly manages competing tasks and uses time efficiently and effectively





Job Knowledge & Quality of Work

High-degree of relevant and current job knowledge and skill

Consistently produces accurate, thorough, high-quality work in a timely manner

Builds and promotes a culture of health and safety in the workplace

Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

Models independent thinking and creativity

Demonstrates effective problem-solving skills

Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action

Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

Expresses themselves clearly and professionally both verbally and in writing

Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations

Has a manner, style and presence that makes a positive impression

Listens to and considers others’ views

Personal Leadership

Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices

Fosters enthusiasm, energy and commitment

Takes responsibility for personal actions, performance and health

Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

Effectively works with their colleagues to ensure organizational success

Champions positive working relationships with staff and external stakeholders

Supports an workplace of openness, and champions teamwork and communication across programs

Leverages the expertise and experience of others for organizational success

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

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📌 Peer Support Worker - (Casual) (British Columbia)
🏢 Phoenix Drug & Alcohol Recovery & Education Society
📍 British Columbia