Job Overview
Remote work from Canada. Bilingual Call Center Representative who will provide assistance in both English and Portuguese.

Key Responsibilities

Handle inbound and outbound calls in English and Portuguese.

Translate and communicate clearly between languages.

Assist customers with billing, account updates and general inquiries.

Maintain accurate and detailed records of customer interactions.

Escalate complex issues to the appropriate department.

Follow company policies and procedures for customer interactions.

Meet daily and monthly performance goals.

Qualifications

Must be 18 years or older.

High school diploma or GED required.

Bilingual fluency in English and Portuguese.

Excellent listening and interpersonal skills.

Ability to work flexible shifts, including weekends and holidays.

Strong attention to detail and organizational skills.





Prior bilingual customer‑service experience is preferred.

Authorized to work in Canada.

Willing to submit background and drug screening as required.

Perks

Paid Time Off and paid holidays.

Health benefits for full‑time employees through Blue Cross.

Life insurance options.

Accident and critical illness insurance.

Career growth through internal promotions.

Paid training opportunities.

Engaging, team‑oriented work environment.

Casual dress code.

Physical Requirements
The role is largely sedentary with regular computer, telephone and office‑equipment use. Occasional reaching and lifting up to 40 pounds may be required.

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📌 Bilingual Portuguese Call Center Representative (Manitoba)
🏢 MCI
📍 Manitoba