Job Title: Jr Account Manager

Wage Category: Annual Salary with Benefits

Salary: $48,000 - $52,000 per annum

Duties and Responsibilities

Serve as one of the customer’s primary point of contact on client specific issues

Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements

Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone)

Issue PO, SO and monitor individual accounts in the SAP system

Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also, internally coordinate with logistic and accounting departments

Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process

Address and resolve issues required by customers in a calm, efficient, qualified and pleasant manner

Ensure ongoing customer service and support to assigned customer accounts

Monitor ongoing and development projects for both new and existing accounts including working with Research & Development,



Product Engineering and Quality Assurance and Control team

Determine customer needs and recommend the best solutions

Maintain thorough understanding of company products, services and features in order to meet customer needs

Qualifications

Completion of a post secondary degree or diploma preferred in International Business, Business Administration or Marketing

Excellent interpersonal and communication skills

3 plus years working knowledge in international trades or distribution industry preferred

Excellent problem-solving skills and analytical ability

Dynamic, self-motivated, service and result oriented

Ability to work under pressure and in a highly competitive environment

Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet

Fluent in both English and Chinese is an asset

Crystal International Group is an equal opportunity employer. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. Accommodation is available for applicants with disabilities during all stages of the recruitment process

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📌 Junior Account Manager - Packaging (Ontario)
🏢 Crystal Int'l (Group) Inc. & Crystal Claire Cosmetics
📍 Ontario