Assistant, Personal Shopping
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired every day.

Responsibilities

Schedule all appointments and maintain the Personal Shopper’s calendar

Review and handle all correspondence, including drafting and producing official client invitations

Speak on behalf of the Personal Shopper via telephone or email while maintaining superior customer service and ensuring professional, timely follow‑up

Maintain Personal Shopper client profiles and information and track and interpret data to ensure accuracy

Prepare and coordinate materials and merchandise for all client appointments, ensuring standards are maintained

Coordinate alterations, product transfers, COGs, holds and other services as required

Perform other duties as assigned, including errands, to maximize the efficiency of the Personal Shopper’s schedule and work

Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product

Ensure the suites meet all Store Readiness requirements, including overall maintenance and housekeeping

Reduce or eliminate loss through effective loss prevention

Attend PK session to become a subject‑matter expert

Comply with all Health & Safety policies and requirements

Desired Qualifications

High School diploma

Previous retail experience preferred

Advanced proficiency in MS Word,



Excel, PowerPoint, Outlook, Internet

Fully bilingual in French and English

Success Measures

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Compensation
Hiring Range / Échelle salariale à l’embauche :
$17.85 - $29.25 per hour (France: 17,85 € - 29,25 €)

Final compensation will be determined based on the candidate’s unique skills, expertise, individual qualifications and assessed contributions to the role following the interview process. The range above is the starting range; offers may vary with experience, qualifications, performance and local market conditions. We strive to offer competitive compensation that aligns with a candidate’s contributions to our team, along with a comprehensive perks package, enticing perks, pension matching, incentives and a coveted employee discount.

EEO Statement
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

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📌 Personal Shopping Assistant (British Columbia)
🏢 Holt Renfrew
📍 British Columbia