Summary
Deliver the Tiffany experience by embodying the brand and creating memorable client interactions. Build and deepen client relationships through personalized service, clienteling, and discovery to drive loyalty and repeat business. Consistently work to meet and exceed monthly, quarterly, and annual sales targets while representing the brand with professionalism.
Responsibilities
Act as a brand ambassador, delivering exceptional in-store service and the Tiffany touch during every client interaction.
Develop and maintain client relationships, capture client data, and drive outreach to grow repeat and referral business.
Achieve or exceed individual and store commercial targets by converting appointments and sales opportunities.
Use clienteling to plan and execute appointments, style clients, and promote key product pillars.
Leverage hospitality best practices and Net Promoter Score feedback to elevate the in-store experience.
Requirements
Experience in retail, luxury retail, or client-facing hospitality roles with a proven track record of commercial results.
Ability to connect with a diverse client base and deliver personalized service.
Flexibility to work non-traditional hours including days, nights, weekends, and holidays.
Proficiency with POS systems, client tracking tools, and Microsoft Outlook/email.
Authorization to work in Canada; a college/university degree and proficiency in multiple languages are preferred.