Lead exceptional customer interactions at Knix as a Customer Experience Lead. This role is centered on fostering an uplifting and confident shopping atmosphere.

In your role, you will use your leadership skills to create a welcoming and supportive space for customers while driving sales and enhancing team performance. Navigating high-traffic periods, you will support your team in achieving targets while ensuring customers leave with products suited to their unique needs. Your dedication to the Knix brand will create lasting customer loyalty.

Key Responsibilities:
• Create a supportive environment in fitting rooms and on the sales floor
• Lead training for Sales Associates to improve service
• Monitor real-time sales data to coach associates




• Guide customers towards the right products through fittings
• Address challenging situations with thoughtful solutions

Requirements:
• 2+ years experience in retail leadership
• Proven track record in inspiring team success
• Strong understanding of KPIs and sales strategies
• Excellent interpersonal and conflict resolution skills
• Available for flexible work hours

Bring your passion for customer service and team leadership to Knix, where you can make a real impact in the apparel industry!
#J-18808-Ljbffr

📌 Customer Experience Lead at Knix (Ontario)
🏢 Knix
📍 Ontario